University Technology
Status Dashboard
Updates on unexpected interruptions or outages will be posted below. Note that STARS and Ï㽶ÊÓƵP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our and feeds.
Current Status
There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.
Recent Incidents/Notifications
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Tuesday, June 17, 2025
Disruption Resolution - Ï㽶ÊÓƵ Phone Systems (9:19am)
University Technology has restored the analog phone system. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience this morning.
- Date/Time: June 16, 2025 12:30pm
- Impact: Ï㽶ÊÓƵ Phone Systems
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Disruption Update - Ï㽶ÊÓƵ Phone Systems (8:24am)
University Technology is still working to bring the analog phone system back online. We will continue to update on our progress. If you have any questions please contact us at support@wiu.edu.
- Date/Time: June 16, 2025 12:30pm
- Impact: Ï㽶ÊÓƵ Analog Phone System
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Monday, June 16, 2025
Disruption Update - Ï㽶ÊÓƵ Phone Systems (2:32pm)
University Technology has restored the VoIP phone system and is continuing to work on the analog phone system. If you have any questions please contact us at support@wiu.edu.
- Date/Time: June 16, 2025 2:32pm
- Impact: Ï㽶ÊÓƵ Phone Systems
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Disruption Notice - Phone System Outage (12:55pm)
University Technology is aware that there is an issue with the phone systems on campus. We are working to get them restored as quickly as we can. If you have any questions please contact us at support@wiu.edu.
- Date/Time: June 16, 2025 12:30pm
- Impact: Ï㽶ÊÓƵ Phone Systems
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
Monday, May 19, 2025
Disruption Update - analog phone systems functioning; please test (10:52am)
Technicians indicate that analog phone systems (Norstar/Meridian) should now be working. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience this morning.
- Date/Time: May 19, 10:50am
- Impact: Users of Norstar/Meridian phones should be able to place and receive phone calls, but we ask they they please test this to verify.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Update - Update on phone systems outage (10:42am)
All VoIP phones should be working as expected; Norstar/Meridian analog phone systems are still unavailable. Our technicians continue to work on the issue. Thank you for your patience.
- Date/Time: May 19, 10:37am
- Impact: Users of VoIP phone can place/receive phone calls; users of Norstar/Meridian analog phone systems will continue to be unable to place/receive calls until systems are restored.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Campus phone system outage (8:11am)
We are aware of issues impacting campus telephone systems; some users may be unable to place and/or receive phone calls on campus. Our technicians are investigating.
- Date/Time: May 19, 7:40am
- Impact: Campus phone systems may be unable to place or receive calls
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Tuesday, May 06, 2025
Disruption Resolution - All systems and services restored (3:08pm)
All affected systems and services that were unavailable this afternoon are now back online.
If you continue to experience any issues after rebooting your workstation, please contact support@wiu.edu for further assistance.
Thank you for your patience.
- Date/Time: May 6, 2:40pm
- Impact: All affected systems and services that were unavailable this afternoon are now back online.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Multiple web systems unavailable (12:38pm)
We are aware that several web-based systems and services are currently unavailable. Our technicians are aware and investigating.
- Date/Time: May 6, 12:30 pm
- Impact: Users may notice an inability to access web- or network-connected systems and services
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Wednesday, April 16, 2025
Disruption Resolution - Zoom services restored (4:03pm)
Zoom has indicated that all services have been restored. If you are still having connection issues after restarting your computer, please contact the uTech Support Center via a method listed at wiu.edu/supportcenter/
- Date/Time: April 16, 3:55pm
- Impact: Zoom services have returned to normal
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Issue with multiple Zoom Services (3:42pm)
We are aware that Zoom is having issues today (April 16). Individuals may be unable to connect to Zoom meetings until the issue is resolved. Please follow Zoom's status dashboard at https://status.zoom.us/incidents/pw9r9vnq5rvk for updates.
- Date/Time: April 16, approx. 2:00 pm
- Impact: Users of Zoom may experience issues connecting to meetings or launching the Zoom software.
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Wednesday, March 19, 2025
Disruption Resolution - Macomb/QC Network Link Restored (11:45am)
Our service provider reports that the issue impacting the network link between the Macomb and QC campuses was restored just before 11:00 am. If any lingering issues accessing resources are noticed on the Ï㽶ÊÓƵ-QC campus, please reach out to us at (309) 298-TECH or support@wiu.edu. Thank you for your patience this morning.
- Date/Time: March 19, 10:40am
- Impact: QC campus
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Update - Macomb/QC Link Outage - Some Services Restored (8:43am)
uTech staff have been able to provide a temporary workaround for the ongoing Macomb/QC network link outage. Access to internet-based services and Ï㽶ÊÓƵP have been restored. If any mission-critical services remain unreachable from the QC campus, please let us know by contacting (309) 298-TECH or support@wiu.edu and we will see if it can be accommodated.
- Date/Time: March 19, 8:41am
- Impact: QC Campus
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.
Disruption Notice - Macomb,QC Network Link Outage (6:15am)
University Technology was made aware that the network link between the Macomb and QC campuses is down. The issue is with our service provider and a service technician has been dispatched but we currently do not have an ETA on their arrival. Because of this some resources may be unavailable to the QC campus community. Please contact the uTech Support Center if you have any questions.
- Date/Time: March 19th, 2025 6:15am
- Impact: QC Campus
If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.
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