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University Technology

Status Dashboard

Updates on unexpected interruptions or outages will be posted below. Note that STARS and Ï㽶ÊÓƵP are offline for maintenance every night from midnight to 3:00 a.m, and some Sundays between 7:00 p.m. and 9:00 p.m. Other systems may be offline between 9:00 p.m. Friday and 6:00 a.m. Saturday for scheduled server maintenance. Routine maintenance outside of these windows are posted to our and feeds.

Current Status

There are no alerts on unexpected outages for today. Read above if experiencing an issue as it may be planned maintenance.

Recent Incidents/Notifications

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Thursday, September 04, 2025

Disruption Resolution - Emergency Network Maintenance (9:41pm)

Technicians have completed replacement of the core device and have resolved the the earlier network issues. Thank you for your patience. Please contact the uTech Support Center if you continue to experience issues. http://www.wiu.edu/supportcenter

  • Date/Time: Sep 4 - 21:35
  • Impact: Service has been restored.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Disruption Notice - Emergency Network Maintenance (4:41pm)


uTech has become aware of issues with one of our core network devices causing degraded and/or loss of service for portions of the Macomb campus.The network team is planning to replace this device between 7 and 9 pm this evening (9/4). WiFi and wired network services for portions of the Macomb campus will be down while the device is replaced. Areas likely to be affected by this outage include, but are not limited to:

Lincoln Hall
Washington Hall
Grote Hall
Art Gallery
Garwood Hall

  • Date/Time: 16:00
  • Impact: seeing degraded and/or loss of service. will see complete loss of service while core device is replaced.

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jr-calhoun@wiu.edu.

Monday, August 11, 2025

Disruption Resolution - VoIP Phones (1:16pm)

University Technology has restored the VoIP phone system. If you are still noticing issues, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience.

  • Date/Time: August 11, 2025 11:35am
  • Impact: Macomb Campus VoIP Phone Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - VoIP Phones (11:47am)

University Technology is aware of an issue regarding the university’s VoIP phone system. We are currently investigating and will provide updates when available. Thank you for your patience as we work to resolve this.

  • Date/Time: August 11, 2025 11:35am
  • Impact: Macomb Campus VoIP Phone Users

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Sunday, July 20, 2025

Disruption Resolution - Network/Internet Issues (9:35pm)

University Technology has been informed that our internet connection issue has been resolved. If you are still experiencing issues please contact the uTech Support Center.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb and Quad Cities Campuses

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Saturday, July 19, 2025

Disruption Update - Network/Internet Issues (11:35am)

We have been about to bring the Macomb campus internet back online via our back internet service provider(ISP). We are still working on our connection to the Quad Cities Campus.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Update - Network/Internet Issues (11:11am)

The current networking/internet outage is impacting the Quad Cities campus too.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb and Quad Cities Network/Internet

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Network/Internet Issues (11:00am)

University Technology is aware of and is investigating issues with the campus network and internet. We will post more details when they are available.

  • Date/Time: July 19, 2025 10:30am
  • Impact: Macomb Campus

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Tuesday, July 01, 2025

Disruption Resolution - Phone System Outage (2:34pm)

University Technology has restored the analog phone system. Users with these phones are requested to please test that outgoing and incoming calls are functioning. If not, please contact us at support@wiu.edu with the location and phone number that is having issues. Thanks for your continued patience.

  • Date/Time: July 1, 2025 8:00am
  • Impact: Macomb Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Disruption Notice - Phone System Outage (8:07am)

University Technology is aware that there is an issue with the phone systems on campus. We are working to get them restored as quickly as we can. If you have any questions please contact us at support@wiu.edu.

  • Date/Time: July 1, 2025 8:00am
  • Impact: Macomb Phone System

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact rp-emmert@wiu.edu.

Monday, June 30, 2025

Disruption Resolution - Ï㽶ÊÓƵ-Secure wireless network restored (3:51pm)

The Ï㽶ÊÓƵ-SECURE wireless network has been restored to working order. If you require any assistance, please contact the uTech Support Center at (309) 298-2704 or email support@wiu.edu. Thank you for your patience.

  • Date/Time: Resolved June 30, 3:48 pm
  • Impact: Users can now properly authenticate to the Ï㽶ÊÓƵ-SECURE wireless network

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Disruption Notice - Ï㽶ÊÓƵ-Secure unavailable (3:07pm)

We are aware that the Ï㽶ÊÓƵ-SECURE wireless network is currently unavailable; technicians are working on the issue and hope to have it restored within the hour.

  • Date/Time: June 30, 2:45pm
  • Impact: Users will be unable to authenticate to the Ï㽶ÊÓƵ-SECURE wireless network until the issue is resolved

If you have questions or concerns, please contact the uTech Support Center at support@wiu.edu during normal business hours. If outside of normal business hours, please contact jt-merritt@wiu.edu.

Have a Problem to Report?

Please contact the uTech Support Center via a method listed here.